Shipping policy
We at Dormatt are committed to delivering your order safely and on time. Please read our shipping policy to understand how and when your order will be delivered.
Processing Time
- Orders are processed within 2–4 business days after confirmation.
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Custom or personalized items may take additional time depending on design and availability.
Shipping Methods & Delivery Time
- Domestic Shipping (New Zealand):
Delivery within 4–7 business days after dispatch. - International Shipping:
Delivery within 7–14 business days, depending on the destination country. - Note: Delivery timelines are estimates and may vary due to courier delays, weather conditions, or customs.
Shipping Charges
- Shipping charges are calculated at checkout based on your location and order size.
- Free shipping may be offered during promotions or on orders above a certain value (check current offers on the site).
Tracking Your Order
- Once your order is dispatched, you will receive a tracking number via email.
- You can use this number to track the status of your delivery on the courier’s website.
Incorrect Addresses & Missed Deliveries
- Please ensure your shipping details are accurate before placing the order.
- We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
Customs & Import Duties (International Orders)
- Customers are responsible for any applicable customs duties, taxes, or import charges imposed by their country.
Need Help?
For any shipping-related questions, feel free to contact us at:
info@dormatt.co.nz