Refund policy

At Dormatt, we strive to ensure your complete satisfaction with every purchase. However, if you're not fully happy with your order, we’re here to help.

 

Returns

You can request a return within 7 days of receiving your order.

To be eligible, the item must be unused, in its original packaging, and in resellable condition.

Custom or personalized mats are non-returnable, unless they arrive damaged or defective.

 

Refunds

Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original method of payment within 7–10 business days.

Shipping charges (if any) are non-refundable.

 

 Damaged or Defective Items

If your mat arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery.

Send clear photos and order details to:  info@dormatt.co.nz

 

Note

We do not accept returns on used, washed, or damaged by customer products.

Return shipping costs are the responsibility of the customer unless the return is due to our error.

 

Need Help?

Reach out to us at  info@dormatt.co.nz — we're happy to assist you.